About Us

Silver Springs is a high quality, outcome focused Residential Care Home for adults with learning disabilities located in Watford, Hertfordshire. We are registered by the Care Quality Commission (CQC) to provide residential care and support for nine adults with a range of Learning Disabilities, Autistic Spectrum Disorders and associated physical disabilities.

Our History

Silver Springs was the brain child of of a Registered Learning Disabilities Nurse and a Chartered Accountant. The plan was simple… to create a warm and caring environment for people with Learning Disabilities to live in, where they would be supported and encouraged to learn, grow and achieve.

Progress was slow initially. Converting an old disused B&B into a friendly, welcoming and stimulating environment on a limited budget was no easy task. It took over two years to complete the task and in the summer of 1994, Silver Springs was born.

A great deal has changed over the years but our commitment to person-centred care and support has only grown with time. We work with various partners including the Hertfordshire Care Providers Association, Hertfordshire Partnership NHS Trust, the Epilepsy Society and Hertfordshire’s Community Learning Disability Teams and local Healthcare Professionals to provide a holistic and multidisciplinary approach.

Although most of our referrals have been made by the Hertfordshire Community Learning Disability Teams (CLDTs), we have also partnered up with surrounding London Boroughs including Barnet, Hounslow and Redbridge to offer care and support packages at Silver Springs.


The Home

Silver Springs is a large, two-storey detached house which has been adapted to provide two extensive communal lounges, nine well appointed spacious bedrooms, two shower rooms, two bathrooms, a large kitchen diner and a large enclosed garden.

Bedrooms are decorated according to the taste preferences of the service users prior to them moving in and service users are encouraged to personalise their bedrooms as they wish to. Furniture can be provided and service users are able to bring their own furniture space permitting.

The Home is completely wheelchair accessible and both floors can be accessed via the main stairs or a modern platform lift which is serviced twice annually. The home is fitted with a fully compliant fire alarm system which has detectors throughout the house and is also serviced twice annually. Various Health and Safety checks, tests and audits are carried out on a weekly, monthly, six-monthly, annually and 5 yearly cycle to ensure the Home is safe, secure and compliant with all statutory regulations and is meeting our service contracts with our regulator and our local and placing authorities.


Regulated by Care Quality Commission (CQC)CQC Link

The Care Quality Commission (CQC) monitor and regulate care organisations who deliver direct personal care in England.  The regulator expects these organisations to meet their Fundamental Standards of Quality and Safety.

By regularly inspecting services, the CQC check that they continue to deliver safe, effective, caring, responsive to people’s needs and well-led. The CQC rate the providers they inspect as either outstanding, good, requires improvement or inadequate and make these findings publicly available on their website and NHS Choices.


Hertfordshire Community Learning Disability Teams (CLDTs)

We work with all of the Community Learning Disability Teams within Hertfordshire to support the service users that they place with us. The CLDT’s work with adults aged 18 and over who have a learning disability and are often not able to manage without the appropriate levels of support. The teams consist of social workers, other social care staff and the community learning disability nursing service. Our Local Authority (LA) within Hertfordshire is Watford and Three Rivers CLDT.

Hertfordshire’s Health and Community Services Carry out a Contracts Monitoring Visit once a year of all Care Homes and other Social Care Providers in order to monitor and assess the overall outcomes experienced by service users. The report is able to measure the service provision against regional standards.

Silver Springs’ has consistently achieved ratings of “Excellent” and all credit goes to our fantastic team of support workers.

 


Our Standards and Code of Practice

At Silver Springs we have adopted the Skills for Care “Code of Practice” and signed up to the Social Care Commitment. As a Herts Care Partner, we have also signed up to their shared values and quality customer care standards.

As a Company We:
  • Take account of potential employees’ values, attitudes and behaviours when recruiting new staff.

  • Provide thorough induction for all new staff and for those changing job roles.

  • Provide opportunities for our staff to strengthen and develop their skills and knowledge.

  • Encourage everyone all of our employees to sign up to the Social Care Commitment and to commit to other Codes of Practice we have adopted.

  • Take responsibility for the values, attitudes and behaviours that our employees display at work, including upholding and promoting equality, diversity and inclusion.

  • Actively encouraging feedback from anyone they support or have direct contact with, including families and professionals.

  • Work to ensure a positive culture and working environment where all employees are supported.

  • Maintain the Home to a high standard ensuring it is safe, secure and bright living environment.
As a Care Team We:
  • Always take responsibility for the things we do or don’t do.

  • Always promote and uphold the privacy, dignity, rights, health and wellbeing of people our service users.

  • Work co-operatively with others to ensure the delivery of safe, high-quality care and support.

  • Communicate in an effective way to promote the wellbeing of people who we support.

  • Respect people’s right to confidentiality, protecting and upholding their privacy and dignity.

  • Improve the quality of the care and support we provide by constantly reflecting on and updating our own knowledge, skills and experience.

  • Promote equality, diversity and inclusion by treating all people fairly and without bias.


Quality Assurance

Silver Springs adopts a strong focus on Quality Assurance and is continuously striving to improve the service provision. As Gold Members of the Hertfordshire Care Providers Association (HCPA), we have implemented their Impartial Feedback Service (IFS) as part of our Quality Assurance Process.

The IFS captures, analyses and acts on stakeholder feedback and provides a consistent, measurable and responsive closed loop quality improvement tool. The evaluation questions have been specifically designed to ask our stakeholders questions that will enable the analysis of the feedback to be aligned directly to the CQC Key Lines of Enquiry. The report will is welcomed by CQC, Herts County Council and CCG monitoring officers.